How to Cancel Police Clearance Application in the Philippines, Easy Steps in 2025:
Applying for a police clearance in the Philippines is a straightforward process, especially with the PNP online portal. However, there may be reasons that you need to cancel your police clearance application.
Cancellation reasons may include errors in personal information, a change of plans, selection of the wrong police station, duplicate applications, or missed an appointment.
In this article, we will explain various methods about how to cancel a police clearance application, what things to consider before doing so, and why you need to do it or not to do it?
Can You Cancel a Police Clearance Application?
Yes, you can cancel a police clearance application. Cancellation is possible only before attending the scheduled appointment and issuance of the police clearance.
Once the clearance certificate has been issued, you can’t cancel it. You will need to apply again and repeat the online application process for the police clearance.
Common Reasons for Canceling a Police Clearance Application:
Common reasons that may compel you to cancel the application process include:
2 Scenarios: How to Cancel a Police Clearance Application in the Philippines?
You can cancel a clearance certificate application if you have not attended a scheduled appointment and/or have not received the clearance certificate.
Once you have attended the scheduled appointment, completed the biometrics, and collected the police clearance, you can’t apply for the cancellation request.
Now, let’s discuss the possible scenarios and ways to cancel the application process.
Scenario # 01: How to Cancel an Application If You Have Not Paid the Clearance Fee?
If you have applied for the police clearance, but have not paid the police clearance processing fee, then you don’t need to apply for the cancellation of the application. Your application will automatically be canceled after a few days.
When you apply for the police clearance, it provides a deadline to pay the fee. If you fail to pay the fee before that deadline, your application will automatically be removed from the system.
What to do:
- Simply don’t proceed with payment.
- No cancellation request is necessary.
- The system will automatically remove unpaid applications.
However, if you urgently need a clearance certificate, and you want to correct information, like changing the police station, updating your profile, or rescheduling the appointment, and you cannot wait, there are three ways you can follow to cancel the application:
Method 1. Apply for the cancellation request at the PNP official website.
Method 2. Contact via email or phone with the selected police station.
Method 3. Visit the selected police station and request for the application cancellation.
Method 1: Cancel Your Application Online via the NPCS Portal (Before Payment)?
If you want to cancel a submitted police clearance application and have not paid the fee yet, you can do it at the PNP official site. Here is the stepwise process:
Go to the PNP Official Website:
Click the following PNP official link, https://pnpclearance.ph/
Log in to Your Account:
Click the log in button. Provide your registered email address and password and click the sign-in button to log in to your account.
Go to the “Appointment History” or “Transaction History”:
When you log in to your account, find and select the “transaction history” or “appointment” history option.
- You will see the status of the police clearance application.
- Look for Your Pending Application:
- Look for the pending application. Make sure it’s unpaid.
- Click on the cancel button. It is usually red in colour and is present next to the pending application. Click it to cancel your application immediately.
Pop-up Cancellation:
When you click the cancel button, a pop-up window will appear to confirm the cancellation. Confirm the cancellation.
Now, you can reapply with the correct information and book the appointment of your choice.
Method 2. Contact the Police Station via Email or Phone:
This is the second method to cancel a submitted application immediately.
Method 3. Visit the Police Station Personally:
This is the third method through which you can cancel a submitted online application immediately.
However, it is still worthwhile to try these two methods first before going for the third method which needs a personal visit to the station. Besides; if you don’t need it urgently, you can just wait for a few days(usually 3 to 7 days) and the application will automatically remove from the system. Then you can reapply.
Scenario# 02. How to Cancel an Application if You Have Already Paid the Fee?
Once you have paid the clearance processing fee and have selected the appointment(police station, day, and time), the system doesn’t allow the self-cancellation process.
However, there are two methods through which you can cancel the application and reapply for another one.
Method 1. Contact the Police Station via Email or Phone:
Search and go to the official website of the police station that you have chosen at the time of your online appointment.
Method 2. Personally Visit to the Police Station:
Is It Necessary to Cancel a Police Clearance Application If You’ve Already Paid or Missed the Appointment?
No, it’s not required, and there’s no penalty if you don’t do it.
Once you’ve paid the police clearance fee and miss your appointment without submitting a cancellation, your application will simply expire on its own. The fee is non-refundable, and the system currently does not support rescheduling.
You can submit a new application anytime, choose a different appointment date, and proceed without issue.
Submitting a cancellation request is optional and may only be helpful for personal documentation, transparency, or if required by your employer, agency, or institution.
Summary:
| Scenarios | When It Happens | How to Cancel? | Why Cancel? (Possible Reasons) | Can Reapply? | Refundable? |
| Scenario 1: Before Payment | The applicant has submitted the online application but has not paid the fee | Method 1: Log in to pnpclearance.ph, go to Transaction/Appointment History, click the “Cancel” button Method 2: Contact the police station via phone or email Method 3: Visit the police station personally (only in urgent cases) | # Chose the wrong police station # Wrong date/time # Profile info needs updating # Application submitted by mistake # Needs urgent reapplication with the correct data | Yes, after cancellation or auto-expiry (within 3–7 days) | No fee was paid, so a refund is not applicable. |
| Scenario 2: After Payment | The applicant has already paid the fee and booked an appointment | Method 1: Contact the selected police station via email or phone Method 2: Visit the police station personally with the reference number & valid ID | # Can’t attend the appointment # Urgent change in schedule # Mistake in selected location or profile ⚠️ Some employers require proof of cancellation even if no refund is given | Yes, you can reapply after missing an appointment or by starting a new one | Not refundable under the current PNP policy |
Refund Policy for Cancelled Police Clearance Certificate Application:
Presently, there is no refund policy. Once you have paid the fee, it will not be refunded. To avoid paying twice for a single police clearance certificate:
What Happens after Cancellation?
Here is what you need to know when you cancel your application:
Can you Reschedule your Appointment instead of Canceling?
No, you can’t reschedule your appointment instead of canceling. Unfortunately, the NPCS currently doesn’t offer a built-in rescheduling option. Once paid, your appointment is fixed. You’ll need to cancel your current appointment and reapply with a new schedule.
How to Cancel a Police Clearance Application if You Missed the Appointment?
If you missed an already scheduled appointment, here is what you can do:
Tips to Follow for Avoiding the Need to Cancel the Application:
FAQs:
Conclusion:
While the cancellation of an application for the police clearance is not a straightforward process, there are still other ways depending on your situation. The best way to avoid inconveniences is by planning your application carefully. Always make sure to provide correct information, double-check your information, and select the correct police station by noting the correct name and address of the police station before finalizing the appointment.
